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Northwestern University

Computer Replacement Procedure Update

Dear Colleagues,

I am writing to you regarding Weinberg IT's procedure for replacing faculty and staff computers. We want to ensure that when we replace a computer, the new computer is fully set up and all your data is available to you on supportable hardware. We also want to make sure old computers are appropriately redeployed or recycled to avoid situations where your productivity or data are hindered due to old equipment failure.

To address both goals, we plan to follow this order of activities going forward:

  1. Weinberg IT completes the computer replacement, using a consistent setup/transfer checklist that is printed out, filled out by the technician, and presented to you when all tasks are completed.
  2. When the new computer is ready and all data from the old computer has been transferred to either the new computer or to an external drive and given to you, Weinberg IT stores the old computer securely at 1922 Sheridan for thirty days to ensure any data can be restored easily if needed.
  3. After thirty days, if the computer meets or exceeds Weinberg IT's minimum support standards, it is formatted, reimaged, and returned to the department/program administrator for redeployment. Otherwise, it is recycled by Weinberg IT.

I recognize this is a substantial change from our previous practice of returning both the new computer and the old one in its current state. I appreciate your comments and concerns about adopting this approach to computer replacement and am happy to answer any questions you may have.

Thank you very much for your understanding and cooperation as we continue to work to improve our support operation.

Regards,

chris
--
Chris Comerford
Director of Information Technology
Weinberg College of Arts and Sciences
Northwestern University
(o) 847-491-2746
(c) 773-968-8488
http://www.weinberg.northwestern.edu

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