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Northwestern University

Fall 2013 Weinberg IT Update

Dear Colleagues,

Welcome to the new academic year! I would like to take this opportunity to update you on Weinberg IT's operations, recently completed projects, and upcoming initiatives.

IT support in September and October

As you know, the period from Labor Day to mid-October is very busy for everyone within the College. To help ensure a successful start of the year, Weinberg IT will focus on addressing critical computing issues for continuing faculty/staff and assisting new faculty with all of their computing needs until Friday, October 18. We will resume full support operations, including new computer setups for continuing faculty/staff, as of Monday, October 21.

We recognize that it can sometimes take us longer than expected to fulfill requests for commonly asked tasks - installing software, setting up email, connecting to VPN, or accessing your network file shares. To help with this, we have a new web page (https://diy.wcas.northwestern.edu) that includes pre-configured installer scripts that you can use in lieu of opening support requests. The new web page is currently available for computers on the wired campus network, and we are working to make it available from computers on the wireless campus network and off-campus as well. We will continue adding to the initial list as we resume full support operations in late October.

2012-2013 in review

The past year has seen Weinberg IT continue to evolve further toward application development and functional analysis, even as we work to maintain our core services and support operations.

In addition, I am pleased to announce the promotion of Adam Finlayson, Matt Ivaliotes, and Dan Johannsson to management roles in Weinberg IT. All three have served in lead roles over the past year and more, and now assume greater responsibility for the delivery of our services.

This change in reporting relationships enables us to take the next step in ensuring available escalation paths within the team and coordination across groups as we further develop our practices in both established and new areas.

Current efforts and upcoming initiatives

We are presently at work on a number of new initiatives involving both internal development and partnership with others at Northwestern.

Many of you have taken the time to contact Dean Mangelsdorf, Simon Greenwold, or me to provide feedback on Weinberg IT over the past few years. I appreciate your thoughts, questions, and comments on our efforts, which we use to review and update our services and practices. I look forward to working with you in the coming year and learning more about how we can help you.

Best regards,
chris

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Chris Comerford
Director of Information Technology
Weinberg College of Arts and Sciences
Northwestern University
(o) 847-491-2746
(c) 773-968-8488
http://www.weinberg.northwestern.edu

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