Computer Support Policies

Weinberg IT supports University-owned computers based on the following policies:

1. New purchases must meet Weinberg IT standards. New purchases supported by Weinberg IT will be set up with the Weinberg IT software image.
   
2. Existing Dell, Lenovo, and Apple computer hardware must meet the minimum hardware and operating system standards.

Minimum hardware standard

• Windows based computers: 2.0 GHz dual core Intel/AMD processor
• Netbook: single core 1.2Ghz processor
• Mac OS X based computers: 2.0 GHz dual-core Intel processor
• All computers must have 4 GB of RAM
• All computers must have at least a 120 GB hard drive or solid state drive
• All computers must have an Ethernet port or an external Ethernet adapter
• All computers must have a three-year parts & labor warranty

Operating system standard

• Windows 7 Enterprise (Windows XP Professional only for special equipment or software needs)
• Mac OS X 10.6 or 10.7
• Red Hat Enterprise Linux 5 or 6

Installed software and configuration standard

• Antivirus: Symantec Endpoint Protection
• Computer management: Symantec Altiris
• Login service via NetID: Weinberg IT Active Directory

Exclusively for computers purchased before 3/10/08, if the computer brand is not one of those listed above, but the computer meets these minimum hardware standards, it is supported on a best-effort support basis. Best-effort support is defined as 30 minutes of troubleshooting/support, after which the computer may be re-imaged and/or data recovered, in consultation with the faculty or staff member.

Faculty visiting from another institution will receive support for hardware owned by their home institution.

Computers purchased with personal funds (i.e., computers that are not university-owned) are not supported by Weinberg IT.

All standards will be reviewed at least twice per year.