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Northwestern University

Fall 2016 Weinberg IT Update

Dear Colleagues,

Welcome to the new academic year. We would like to take this opportunity to update you on Weinberg IT's operations and highlight some of the services available to you as part of Weinberg College and Northwestern. Much of what we tell you here may be familiar to those who are already part of our community, but two quick reminders:

IT support in September and October

As you know, the period from Labor Day to mid-October is very busy for everyone in the College. To help ensure a successful start of the year, Weinberg IT will provide more focused support between Tuesday, September 6, and Friday, October 14. Support will include computer setups for new faculty and staff, break/fix support for all faculty and staff, and assistance with using the Box file synchronization and sharing service. We expect to resume full support operations, including new computer setups for continuing faculty/staff, as of Monday, October 17.

Opening a support request with Weinberg IT is as easy as emailing us at Your email automatically goes to our support request system, where we can assign it to an available staff member and track our work.

If your computer has been turned off during the summer, we recommend you turn it on at least a few days before the start of the quarter. The computer will receive available security updates from the summer, which will require a restart. Doing so a few days in advance will help avoid disruptions to your work at an inopportune time.

We’ve partnered with NUIT to provide support for the classrooms and presentation spaces in Kresge and Crowe. If you would like to set up training on the equipment in those rooms please contact For support of those rooms you can contact the same email address or call 7-7666 (7-ROOM).

Information security focus

Weinberg IT and Northwestern IT are strengthening efforts to protect our systems, network, and data in light of growing digital security threats. This summer, we began moving our network behind greater protections from off-campus threats. That transition will complete this academic year. Additionally, we will actively scan systems on our network for known security vulnerabilities. Most administrative systems (InfoEd, FASIS, NUFinancials) now require multi-factor authentication to log in. Weinberg IT will also pilot a system to regulate access to sensitive information stored on Box. Look for future communications on these and other efforts in the coming year.

IT services for faculty and staff

Over the past few years, we’ve focused our efforts on ensuring the technology services available to you better meet your needs as more people use them at any time or any place. We also seek to reduce the amount of time spent by you or us on administering these services, so we can devote more time to assisting you when needed. In particular, I would like to bring to your attention several key offerings that we think significantly benefit the College.

We are delighted to serve you, the members of our Weinberg College community. We very much appreciate your taking the time to offer thoughts, pose questions, and provide comments on our efforts. We review your feedback regularly, and aim to provide services and assistance, including those highlighted above, that respond to your needs and enable your teaching, research, and administrative work. We look forward to working with you in the coming year and learning more about how we can help you.

On a personal note, I am very pleased to be joining Weinberg IT. I look forward to meeting with many of you in this coming year, and feel privileged to be part of this team and the Weinberg College. I would welcome your input on our services at any time, and my contact information is listed below.

Special thanks to Simon Greenwold, Adam Finlayson, Dan Johannsson, and Matthew Ivaliotes for keeping Weinberg IT well running during the vacancy of my position.

Best regards,

Michael Satut
Senior Director of Information Technology
Weinberg College of Arts and Sciences
Northwestern University

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